Política de envío
Thank you for shopping with Serenity & Stone. We strive to ensure that your order reaches you promptly and securely. Please review our shipping policy below:
Processing Time:
- Orders are processed within 3-7 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed.
Shipping Rates and Options:
- We offer various shipping options for domestic orders within the United States. Orders over $75.00 automatically qualify for free shipping.
- International shipping is not currently available, but we are working on making it available in the near future.
Delivery Times:
- Domestic orders typically arrive within 3-7 business days after shipment.
- Delivery times may vary during peak seasons or due to unforeseen circumstances such as weather delays or customs inspections.
Free Gifts with Every Order:
- Enjoy a complimentary affirmation card and Palo Santo incense cone with every purchase as our gift to you! We may include a crystal freebie based on availability, but it is not guaranteed.
Order Tracking:
- Track your order using the provided tracking number on our website or directly through the shipping carrier’s website. You can also click the "chat" button in the lower right corner of our website to track your order.
Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If your shipping address was entered incorrectly, please send us an email at support@serenityandstone.com as soon as possible so we can try to correct it before shipment.
Lost or Damaged Shipments:
- In the rare event that your order is lost or damaged during transit, please contact us immediately at support@serenityandstone.com so that we can assist you promptly.
